Shipping policy

Processing Time

  • All orders are processed within 1–7 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Domestic (Egypt): 3–7 business days

    • International: 14–30 business days

  • Delivery times are estimates only and not guaranteed. Delays may occur due to customs, weather conditions, or carrier issues.

Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your package.

Customs, Duties & Taxes

  • Customers are responsible for any customs duties, taxes, or import fees applied to international shipments.

  • Solvara is not liable for delays or additional costs caused by customs clearance.

Damaged or Lost Packages

  • Solvara is not responsible for items damaged or lost during shipping.

  • If your package arrives damaged, please contact the shipping carrier directly to file a claim.

  • We will provide any necessary documentation to support your claim.

Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information.

  • Solvara is not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact

For any shipping-related inquiries, please contact us: